Cancellation & Refund Policy

Last updated: 2026-03-22.

Reservations and payment

When you book a move, packing, same-day delivery, or junk removal with Movemiles, you are making a reservation. We do not require a deposit at the time of booking. Payment is due as outlined in your booking confirmation-typically after your service is completed, or on the invoice due date we communicate to you. You can view and manage your reservations and invoices in your dashboard.

Cancelling or changing your booking

If you need to cancel or reschedule your move, please contact us as soon as possible. We ask that you give us reasonable notice so we can adjust our schedule and, where applicable, free the date for other customers. Specific cancellation windows or fees (if any) will be communicated at the time of booking or in your confirmation. For changes or cancellations, contact us at info@movemiles.ca or +1 (289) 943-8110, or use our contact page.

Refunds

If you have already paid and your service is cancelled or not completed as agreed, we will work with you to resolve the situation. Refunds, when applicable, will be processed in line with the circumstances of the cancellation and any terms communicated at the time of booking. If you believe you are entitled to a refund or have a billing concern, please contact us at info@movemiles.ca or call +1 (289) 943-8110.

Questions

For questions about cancellations, refunds, or your reservation, contact us at info@movemiles.ca or via our contact page.